Skytrax has revealed its 2021 World Airline Awards, naming Ethiopian Airlines as the number one airline in Africa.
The awards were based on over 13 million surveys collected over 23 months, combing normal travel and pandemic travel.
The top African three airlines were Ethiopian Airlines, South African Airways, and Kenya Airways. Skytrax revealed the World’s Top 100 Airlines for 2021 and Ethiopian Airlines maintained its number one ranking as the best African airline in 2021.
UK-based Skytrax announced the highly-anticipated 2021 World Airline Awards on Tuesday, considered the “Oscars of airlines.”
The awards were based on customer surveys collected for 23 months, from September 2019 to July 2021, and comprise a mix of more normal travel times and pandemic travel.
While the pandemic caused some shifting of airline positions compared to 2019, a handful of core airlines still maintained the higher rankings.
Branded as the Passenger’s Choice Awards, over 13 million travelers worldwide nominated their favorite airline in a survey and ranked specific aspects of the customer experience on a scale of one to five, including cabin service, COVID-19 response, ground/airport services, and the onboard product. Over 350 airlines were included in the survey results.
In Africa, the top African three airlines were Ethiopian Airlines, South African Airways, and Kenya Airways. Globally, Qatar Airways took home the gold for the sixth time since 2001, followed by Singapore Airlines in second and Japan-based ANA All Nippon Airways in third.
Qatar also secured five other awards, including Best Business Class, Best Business Class Seat, Best Airline in the Middle East, World’s Best Business Class Airline Lounge, and Best Business Class Onboard Catering.
Other noteworthy winners were Saudi Arabian Airlines, winning Most Improved Airline, Singapore’s subsidiary Scoot taking home Best Long Haul Low-Cost Airline, and Spain-based Vueling securing Best Low-Cost Airline in Europe.
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